Shocking service

I got a new debit card and all the debit orders have been cancelled. I phoned in, only to be told if I give my ID they can rectify the debit orders. They still have not done it!! I am being harrassed by getting numerous phone calls from ABSA to keep telling me I cancelled my debit orders. Why is it that nobody can fix it?? I now have a frozen bank account over Christmas and New Year! They told me if I do not get a new card I would not be able to use my account - I still cannot use my account.

I have waited 18 months for my new credit card and I am still waiting. ABSA owes me a refund from April and I am still waiting. I have reported ABSA to the ombudsman and they just do not seem to care about providing bad service.