Shocking Service

We have 17 branches that deposits all our cash with ABSA, and I app**** for 18 pre printed deposit books for an Investec Account. I was told it will take 7 - 10 days. After a month I went back to the branch, looking for these, as I never received any feedback, only to be told that they can not do it for me. I had not one phone call or email to inform me of this, even though we had it done in Cape Town. Teryna did not even bother to come out of her office to speak to me, not this time, or the time I ordered the books. All the while, another elderly client was waiting for her, who finally got up and left, as she just never showed. Pulane who worked at the Enquiries tried her best to assist by conveying messages from the office behind her, but she did not have the answers. They asked me to contact the people that assisted us in Cape Town to have it done, in order to assist them. <br> <br> This is APPALLING service. The least she could have done was to get off her chair and explain to me in person.