HS
Hans S

1 reviews | Active since Mar 2017

04 Apr 2017, 13:36

Shocking Service

<p>After a lifetime with ABSA we decided to also open our business account with ABSA. We were assisted by Godfrey Maja at Eastlands on the 2 May 2017. Today is the 4 April and we still do not have an active account, or any communication from Godfrey, two weeks ago I got hold of the manager Vusi who was shocked and will deal with it immediately. Since then we cannot get hold of anyone on the landline or cellphones. When phoning Godfrey no answer just a message will phone you back. Princess who answers the phone do not have any person or number or offer any assistance. I WAS THEIR CUSTOMER?</p>

0
Replies (6)
Absa
Absa's reply04 Apr 2017, 15:25
Official

Dear Customer

Thank you for bringing this matter to our attention. May i ask for clarification on the date was it the 02March or 02April? We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

HS
Hans S's update04 Apr 2017, 16:06
Reviewer Update

My fault all paerwork was submitted and signed on the 2 March not May.

Absa
Absa's reply05 Apr 2017, 09:16
Official

Thanks

Best regards,

HS
Hans S's update19 Apr 2017, 14:37
Reviewer Update

After a call from Customer care on 6 April, who actually said nothing accept that I must wait, here we are two weeks later and no communication. The sad thing is that we accept it, what a joke!!!. Their oposition who I never dealt with assisted us within 4 days........Thanks ABSA you are going places

Absa
Absa's reply20 Apr 2017, 20:35
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

Absa
Absa's reply20 Apr 2017, 20:35
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,