MH
Massyn H

1 reviews | Active since Dec 2014

09 Feb 2017, 07:26

SHOCKING SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

<p>So Absa decided to cancel my credit card rebate without notifying me (Absa believes in their customers' sense of smell to detect changes such as this). So I called Absa to ask why and the lady did not have a clue as to what I was talking about...but she will get a manager to call me. Of course, no manager called me. So I called again and the next lady knew what I was talking about (good start) and she said we should email the credit card people. Which we did. And I got a reply from them stating the absolute obvious - the interest rebate was cancelled. So I asked them to renew the rebate seeing that my interest rate % is very close to a getting a distinction at university. And as is of course tradition when you ask Absa to give back your money...you get ZERO replies. Its been 2 weeks and no reply. But if you owe Absa, all hell breaks loose. Typical. </p> <p> </p> <p>I want my credit card rebate renewed and also a refund for the money which they took from my account. I think a reply would be great at this stage. The funniest is that Absa states they will get back to you within 4 hours...yes, 4 hours...Its been 240 hours since I asked the first time (60 times more than their 4 hours).</p> <p> </p> <p>And people ask why I cringe when I hear the name Absa...PATHETIC!</p>

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Replies (2)
Absa
Absa's reply09 Feb 2017, 12:00
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

Absa
Absa's reply09 Feb 2017, 12:01
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,