Shocking service
I have been trying for ages to get hold of someone in the Vehicle Finance Legal Department.
I have been sent 2 different settlement statements by 2 completely different collection companies (difference of R260 000), one of which said I owe R350 000+ for a car that doesn't even cost that much new. I have called the legal department numerous times to settle the matter but all I get is a voicemail saying "due to lockdown we're unable to take your call"?
All queries that are sent via email are completely ignored so I am at a loss as to who can help me! Shocking shocking service.
NEVER finance a vehicle with Absa!!!!!!!!!
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Absa's replyOfficial
24 May 2021, 11:19 Dear Steph, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply24 May 2021, 11:19
Official
Dear Steph, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care