Shocking !!! Please avoid Absa bank

Absa really has no idea what customer service is. They make you feel like a ********. I have been a loyal ABSA customer since they started. I am a "PREMIUM" account holder. My Identity document was issued in 1987. in 1994 I got a newer Identity document which was ****** with my vehicle in 2000, when I reported the theft to Home affairs they informed me that my old Identity document was valid as it is barcoded and no need for a new one. I have since 1994 opened savings accounts for al 4 my children, had a vehicle financed and was granted additional bank products of which one was a credit card with a R 100 000-00 credit facility, all with the 1987 Identity document at Absa . In the past three years I've also opened an FNB Business account and a Capitec savings account with the 1987 model Identity document. Today after being sent from pillar to post (45 minutes in a queue and then again from post back to pillar another 40 minutes in a new/old queue ) I attempted to get a secondary card on my "Premium" credit card for my wife to use, this is not a new account just an additional card on my account, they refused to assist as my Identity document is no longer "valid'. In 2018 we travelled abroad and Absa Cradlestone's foreign exchange dept. placed a photo of my face on the system and this, according to "Michelle" is a new photo that was taken of an Identity document. Needless to say I left speechless and without a secondary card. Please learn from Capitec and FNB what client Service is about.