Shocking online service

I’ve had an Absa account for as long as I can remember. When we moved to Australia in 2019, the account just became unnecessary and drawing account fees. I reached out to Absa in September 2023 to close this account. To this day, there has not been one productive step towards closing this account. I have followed up MULTIPLE TIMES with my matter being so called “escalated” with still no real action. I am now being pursued by lawyers trying to claim outstanding fees. Absolutely shocking.