Shocking lack of service delivery from ABSA

The complete lack of service received from ABSA after logging my simple request for bank statements on 6 separate occasions leaves me shocked and disgusted. I made the initial request in April and have had no resolution nor meaningful feedback despite all my follow-ups and escalations. I made the same request to Capitec and was promptly served within 12 hours! I intend to take this disgraceful lack of service delivery to the press if ABSA does not tend to and resolve my complaint within 3 days.