Shocking lack of service

I logged a claim for a burst geyser at 13:30 28 March 2015, It is now 17:00 and not a solitary call. I called back to the call centre and was told that they are merely a 3rd party call centre that they log calls for ABSA and forward on to ABSA. I called the Actionline to log a complaint and they kept on transferring the call to other agents and no one to log the complaint - Actionline with no action FANTASTIC!<br> <br> So ABSA, am I only suppose to have emergencies during working hours? What then is the purpose of having your insurance if am stranded over the weekend? The last time I had to cancel the call out because your supplier took 4 hours to make contact and a 2 hours later was still not out!<br> <br> This is sheer inadequacy from such a mammoth organisation. I think if ABSA insurance get it right just once, I may go into shock and DIE!!!<br> <br> I truly give up with you guys - better luck beating my head against a stone! One would swear that you guys are doing me a favour as opposed to rendering a service, which I actually pay for!<br>