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SYDNEY Z

1 reviews | Active since Jun 2017

09 Feb 2018, 17:04

Shocking Incompetence & Disregard For Clients

Again I still have not received my refund from ABSA Vehicle finance. I have worked hard to get my cars settled and now the bank owes me. I have struggled the amount the owe me for 2 weeks now with no success. Earlier this week I spoke to someone at call centre who promised me it would be refunded on Thursday. I followed up today and was told request was not logged and is only done today? This has to be utter incompetence or complete disregard for clients. I am being inconvenienced because I need that money and am forced to call numerous times for the same thing without any success.

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Replies (2)
Absa
Absa's reply12 Feb 2018, 11:40
Official

Dear Mr Zizipa

Thank you for bringing this matter to our attention.

We sincerely apologise on any inconvenience caused.

Kindly provide our office with a id number or account number to ensure effective investigation and feedback

SZ
SYDNEY Z's update14 Feb 2018, 11:03
Reviewer Update
My ID number is ********** 632181. It's really disgusting that I have to be thrown from pillar to post over my own money? I am now told that my refund was rejected only after I again made a follow up, no-one bothered to update me as to that decision? If my account is credit and already closed why can't the money be refunded. This surely has to be the worst service ever. Reference numbers - ********** 8 (Niko) & ********** 1 - Bridgette Sibolela is the latest agent I spoke to.