pL
peta L
1 reviews | Active since Dec 2012
15 Apr 2020, 10:00
Shocking inability of Absa using technology.
I am attempting to replace an Absa debit card during the corona pandemic. It is imperative that I can both deposit monies to cover stop orders and it is also needed in order to draw money to buy food for survival. I have contacted Absa help line and been shunted to one person after another. All I have asked for is a list of Absa banks that are open in order to have a new card issued. I have been given a list of banks , supposedly open, only to find that not one is open.This is a major bank and we are living in an age of on line technology . They are incapable / unwilling ?of handling this modern technology. What am I as a 75 year old person supposed to do?
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Replies (1)Absa's replyOfficial
15 Apr 2020, 17:01Dear Peta Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically Kind regards,Lebogang Mashiane Group Customer Care
Best regards,
Absa's reply15 Apr 2020, 17:01
Official
Dear Peta Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically Kind regards,Lebogang Mashiane Group Customer Care
Best regards,
