Shocking how ABSA treats its clients.

ABSA is the only bank that has taken 1 year and 4 months to NOT provide the certificate of balances and payment for my late fathers estate. This is the only thing that is holding up the estate with the lawyers.

All other banks have paid with in 3 months of request.

It is shocking how ABSA treats its clients.

We await for the documentation from Absa Bank Limited and hereto a short summary of communication.

24.08.2021 Instruction letter to Absa Bank Limited with all the necessary documentation. 31.08.2021 Automatic response from Absa Bank Limited 25.10.2021 Follow up letter to Absa Bank Limited 26.10.2021 Automatic response from Absa Bank Limited 22.11.2021 Follow up letter to Absa Bank Limited 23.11.2021 Automatic response from Absa Bank Limited 04.01.2022 Telephonic attendance – Absa Bank Limited 04.01.2022 Follow up letter to Absa Bank Limited (Attached instruction letter with annexures again) 11.01.2022 Follow up letter to Absa Bank Limited 12.01.2022 Automatic response from Absa Bank Limited 17.01.2022 E-mail from Absa Bank – confirmed that a certificate of balance will be sent shortly 10.02.2022 Follow up letter to Absa Bank Limited 14.02.2022 Automatic response from Absa Bank Limited 23.03.2022 E-mail from Absa Bank Limited – required documentation – it was already sent with our instruction letter. 23.03.2022 E-mail to Absa Bank Limited 23.03.2022 Automatic response from Absa Bank Limited 23.04.2022 E-mail from Absa Bank Limited – required documentation – which was already sent with our instruction letter. 30.04.2022 E-mail to Absa Bank Limited – provide them again with requested documentation 30.04.2022 Automatic response from Absa Bank Limited 06.05.2022 Follow up letter to Absa Bank Limited 16.05.2022 Follow up letter to Absa Bank Limited 18.05.2022 Automatic response from Absa Bank Limited 23.05.2022 E-mail from Absa Bank Limited – required documentation – which was already sent with our instruction letter. 21.06.2022 E-mail to Absa Bank Limited – provide them again with requested documentation 21.06.2022 Automatic response from Absa Bank Limited 03.08.2022 Follow up letter to Absa Bank Limited 09.08.2022 E-mail from Absa Bank Limited – Nicole Chatty – they have escalated the matter to expedite closure 29.08.2022 Follow up letter to Absa Bank Limited 09.09.2022 E-mail from Absa Bank Limited – Mapula Mphela 05.10.2022 Follow up letter to Absa Bank Limited 31.10.2022 Telephonic discussion with Absa Bank Limited – confirmed that no documents are outstanding 21.11.2022 Follow up letter to Absa Bank Limited