TR
Tamlyn R
1 reviews | Active since Jun 2019
13 Jun 2025, 08:55
Shocking experience YET AGAIN with Absa
Shocking experience YET AGAIN with Absa. Had an online transaction with Uber fail and Absa charged me x6-7 times (R10 each time) for the failed transaction. Reflecting on my Absa Cheque Statement and Charges Statement but when I called through today, the consultant blamed Uber and refuses to refund those charges. Can understand being charged once for a failed transaction but 6-7 times in under an hour before I noticed?? Seriously Absa? I am literally considering cancelling all my accounts with them and moving elsewhere after this. Terrible customer service yet again.
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Absa's replyOfficial
13 Jun 2025, 09:20Dear Tamlyn Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***3. Regards Pravesh Bejay Customer Value Management
Best regards,
Absa's reply13 Jun 2025, 09:20
Official
Dear Tamlyn Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***3. Regards Pravesh Bejay Customer Value Management
Best regards,