DJ
Debbie J

1 reviews | Active since Oct 2014

27 Jul 2022, 14:14

SHOCKING EXPERIENCE WITH ABSA WILLS DEPARTMENT

Shocking service from Absa Wills department particularly Raveshnee Govender the Estate Administrator. Mom in law passed away in May 2021 nothing has been finalized or if it has we have not been informed!, Phone call after phone call to the administrator which does get answered, if you do get to talk to her you are promised information that never gets sent or a standard letter is send that has not been edited so the information is not applicable! Father in law passed away in September 2021 - all documentation was send to ABSA which they lost but later found after I proved it was sent with a tracking number! The last communication we had was in June 22 and ABSA had not even got the master of the court to appoint them as executor for my father in laws estate, one would think that ABSA deal with the master of the courts all the time and would know what paperwork needs to be submitted. I truly suggest if you have a will with ABSA to take it away from them as your family will suffer having to deal with ABSA and the shocking service they give after your death.

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Replies (3)
Absa
Absa's reply27 Jul 2022, 14:45
Official
Dear Debbie Jones Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***3. Kind regards,Group Customer CareRezona Louw
DJ
Debbie J's update16 Aug 2022, 09:28
Reviewer Update
A response to your complaint does not alter the fact that they have got nothing done on the estate and do not even response to emails regarding the estate. Shocking shocking service
Absa
Absa's reply19 Aug 2022, 10:57
Official
Dear Debbie Jones Thank you for your posting.

 Please refer to our email sent to our personal email address.

Kind regards,Group Customer CareRezona Louw