Shocking Experience with ABSA!

Good day

As of my previous experiences with Absa in total, I am really fed up with them. Due to what happend in the past already. In 2014 we had a rain / wind storm in Deben, Northern Cape. Half of my roof and tiling blew away and was blown several meters from the house. I stood in the water ancle height and they AGAIN refused to pay out, I had to pay R58 000.00 worth of damage out of my own pocket to just protect ourself from the weather. I slept under the starts for 3 months before it couldve been done. 2nd case - 22 March 2018, I called ABSA housing department, head office at 15:33 PM ( ********** 2 72) and spoke to a consultant and asked her how much was in my Flexi plan account. I was not in arrears, but I was without an income since 31 Dec 2017, and that money, I wanted the consultant to transfer to my account. She did not tell me the amount, but told me there is enough for April and May's payment towards the house installment, and that I should not have to worry about paying the house in that months I had no money. There was no attempt from Capitec bank that stated that my deductions was returned.

That monday I phoned Absa again. After several calles where they were supposed to call me back, nothing happend. I asked them to discuss the matter with their head office manager,MRS Goldberg. I phoned the above mentioned phone number, I explained to her my situation, because all of a sudden there was no money in my Flexi account and I was in arrears. She told me that she do not know the number they gave to me (above mentioned) and that it was not a registered number of Absa. I asked her, how is it then possible for me to find the Manager of the dep, on that exact number? She accused me of withdrawing the money myself, which is not the truth, and impossible since ive got no card for that account anyway. She could also not give me any proof of withdrawl that she accused me of. She told me that the consultant who discussed this situation with me, must be in a high position, and it makes it more dangerous for absa, and that it was a very big concern for her. She also stated that if it there was any monies missing or had any problems regarding my request,then it must have been someone in a high position responsable for this happening. When i asked her to log into my bond profile, it was not even mentioned on the sistem that I made any call to them or requested anything. There was nothing. I paid in the full amount that was in arrears, but something thats really bothering me is when I asked them, (MRS Goldberg the manager) if I can apply for a lower installment on my house bond untill I received my pension, she was demanding that I phone Bank of Lisbon, that handles SANDF payouts, to get a letter that stated the exact amount and date and time my pension would be in my account. It was really a shock to me and I never called back. I was afraid of what would happen then, as it did not sound like a normal routine request from a bank. I did confirm with Lisbon if they had ever sent a letter like that to any bank, and they told me, no. They have never before needed to send documents like that to a bank. Numbers and names can be provided at request.

It is totally unacceptable what Absa is doing now. Especially by declining my claim the 2nd time, when they have the legitimate proof from the doctors on which grounds it should be paid out!!!!!

I cannot work, so I must suffer on, all thanks to ABSA!

We will most defenately not leave it here, and should I not get any satisfaction in 48hours from ABSA, I will start reporting this to higher institutes also and will be taking legal steps forward.

Regards Margie