SHOCKING EXPERIENCE

I went to the Gandhi Square branch on Saturday the 7th to have my card replaced, I spent almost 2 hours waiting to be served and even had to go to the customer services manager (Abdul Naidoo) to complain about the long waiting and was at work, but shockingly he told me i just need to wait there to be served there's nothing he can do. Upon being served by the consultant which his surname if i recall was Ndlovu, i specifically told him which card needed to be replaced as the other account was dormant. But he replaced the card that i clearly mentioned its dormant and no longer in use. I was already late for work as i spent the whole 2 hours there and it was after 11, when i got to an ATM, i did a transfer from my mortgage to the bank account an amount of 200 (this was for testing), but the notification said zero balance available, that's when i realized i was given a wrong card.

The consultant cost me a financial distress as i needed to use the funds. I was very inconvenienced. I stayed without electricity, my water was also cut as i couldn't pay for the levies, i needed to pay for a trip which i ended up cancelling and also needed to fill petrol. What happened to me was really appalling and unbelievable...