Shocking customer service - Table View Branch (Audry )

<p>I have decided to change banks and opted to take my business to ABSA.</p> <p>I app**** online and was offered the Platinum Cheque Bundle. I submitted all my documents online.</p> <p>I was asked to visit my local branch, submit all my Fica docs, and to get issued my cards.</p> <p> </p> <p>Up to now, I was very satisfied with the overall service received.</p> <p>Up until I got to deal with a very abrasive and insulting consultant, named Aubry. </p> <p>I stated my reason for visiting the branch, was asked for my documents which I provided. </p> <p>I was told that my lease agreement could not be accepted as it was not witnessed. I then inquired as what is acceptable, and I was told that I needed to obtain an affidavit. (Which I also had from police station).</p> <p> </p> <p>Okay, so up to now, I understand that this is banking protocol. Then she handed me the ABSA affidavit document, and when I wanted to put it in my briefcase and walk away to have this sorted out, I was then instructed that "she needs to explain this to me so that I don't get this WRONG again". This was an English document, and we spoke English, during the entire conversation. This condescending remark does not do your bank any favours. </p> <p> </p> <p>Is this how you treat all your new customers? </p> <p> </p> <p> </p> <p> </p>