Shocking Customer Service from ABSA Insurance

We use ABSA's home insurance product and have had a horrid customer service experience trying to claim for water and leak damage after the rains. To date I have spent 1 1/2 hours waiting time to the call centre and have not been able to speak to someone to give us feedback on the claim we submitted 2 weeks ago. 3rd Party assessors did visit our home a couple of days after submitting the initial claim, but since then we have had no feedback. In the last week I have been told on 3 occasions either that they will call back in the next 5min, by the end of the day, that only one person has the mandate to give me information on the claim, and they will call me back - but to date no-one has called. I haven't seen an email on claim progress, the app or the website has no history, reference to the claim. On website I get the 'System is currently unavailable. Please try again later' and nothing under correspondence FAIL.