Shocking Customer Service

My Credir Card expired at the end of October.

During September, I made enquiries about getting a new card. I was told I would be contacted to make arrangements for the delivery of a new card.

During October, with my promoting, arrangements were underway to get the card sent to me. As I am overseas, ABSA agreed to send the card to me to an pverseas address I provided. It was going to cost quite a bit, but as I needed the card, I agreed to the cost. I was told delivery would take 5 days.

I've been waiting for the card to arrive. After nearly 2 weeks after agreeing to have the card sent, I still hadn't received it. I contacted ABSA enquiring about the whereabouts of my card.

I have been told that it hasn't been sent as they need 2 telephone numbers, which I have provided what I have . Wow, without them asking for the numbers, I am expected to know what they want. Furthermore, why didn't they followup and ask for the numbers. Instead, they go and close the case. Makes them look good without sorting out my dilemma!

I now want the card to be sent to me immediately at their expense. Probably wishful thinking.

Unfortunately, the more I deal with ABSA, and I have been with them for about 50 years, the more I am believing my friends and associates, that they are a joke.