Shocking Customer Service

I app**** for a bond with Absa last year which got registered in July last year. The same bond reflects twice on my credit profile. I have made several calls to Absa since last year to have this matter resolved and no luck. Everyone I have spoken to passes the bug/tells you there is nothing I can do. As an Absa customer since 2006, I am very much disappointed at how no one in your organisation wants to take responsibility of an error done by you. Perhaps you don't value your clients.