LJ
LIZA J
1 reviews | Active since Jul 2015
04 Nov 2020, 14:41
SHOCKING CUSTOMER SERVICE
I have been trying to, get this, increase my monthly bond instalment to pay off my bond in 20 years or less. I have been unable to get someone to talk to me or phone me. When I send an email I receive a one liner response and then another email advising that my case is closed. How can my case be closed if my query has not been finalized? @ABSA your customer service is shocking.
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Replies (2)
Absa's replyOfficial
04 Nov 2020, 15:53Dear Liza, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details and expected timeframe for further feedback/resolution via email. RegardsPravesh Bejay
Absa's reply04 Nov 2020, 15:53
Official
Dear Liza, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details and expected timeframe for further feedback/resolution via email. RegardsPravesh Bejay
LJ
LIZA J's updateReviewer Update
10 Nov 2020, 10:13I had the pleasure of dealing with Pravesh Bejay who, in one phone call, resolved my query. I wish everyone could be trained by Pravesh. Thank you Pravesh you are amazing and really helped me. I hope @ABSA appreciates you.
LJ
LIZA J's update10 Nov 2020, 10:13
Reviewer Update
I had the pleasure of dealing with Pravesh Bejay who, in one phone call, resolved my query. I wish everyone could be trained by Pravesh. Thank you Pravesh you are amazing and really helped me. I hope @ABSA appreciates you.