Shocking Customer Service!

Shocking Service! I was notified by Absa that they will be discontinuing the Virgin Credit Card (very inconvenient). They sent an SMS stating they would make contact with me to make arrangements for the inconvenience of discontinuing the card. No one contacted me......probably because I have a surplus amount in the account vs. money owed to the bank! Anyway... as no one has made arrangements with me & the account officially closes on the 6th April, I decided to transfer the balance into my personal Standard bank account - only to find out I cant log into the online platform anymore! So I call the virgin hotline number - getting through to Absa....no one is able to help me - I get put through from one person/operator to the next - each giving me a different scenario or a different number to call & finally I get an operator (6th attempt) who I'm still hopeful will finally be able to assist me but who instead states "I need to go into the Absa branch to sort this out". I have comorbidities & unable to risk a visit to a branch so I have just sent a mail to Absa as a final attempt to get this sorted out. I'm so shocked at the customer service level & how uniformed the operators are on assisting with this matter. It was not my choice to close my credit card facility with Absa/Virgin - this was Absa's decision & this is how they treat their clients.....shocking!