SHOCKING CUSTOMER SERVICE!

Im shocked at the level of service received through the virgin money call center. I called through to the call center and was asked a raft of questions , i was then told sorry we cant help you further as you need to go into a branch to identify yourself. Shocking however i then i then asked to speak to the manager, initially i was told sorry she doesnt want to speak to you! When i eventually speak to her ( Khadiswa Muataba) she also cannot assist and says i need to go to a branch. It is apparently company procedure that she is not allowed to give me the email addresses of her boss (Tshego Tshelanyane ) and (Letabo Ramokoka). I have this call recorded and will certainly be playing this to illustrate the level of poor service. ALL I WANT TO DO IS CANCEL MY CREDIT CARD! I HAVE NO TIME TO GO TO A BRANCH! GET WITH THE PROGRAM! ---- SHOCKING CUSTOMER SERVICE Ps i will be blasting this across every single social media platform i can find !