Shocking customer service

Good day,

I would just like to express my disappointment at absa bank. I've recently decided to make a big move from my current bank to another bank. I've decided on absa bank. What a disappointment. I've been approved by absa for a private banker. But here is where the dissapoitnment came. I've been told over the phone that I need to go ask at the bank for a cheque card and then they will share me all the information and load me my cellphone banking and internet banking. I got the bank (after 1-2hrs of waiting in a queue only to get told they do not know but they can't issue me a card? Really!! shocking. So i'm in a position where I've got this approved cheque account but do not even know what the account number is or can't even transact seeing that I do not even have a card. I would like to cancel the account seeing but do not even know what the account number is to cancel. I would please like to ask that someone please assist me with this process and get this cancelled seeing that I will not be reliable for any cost that my take place. Please cancel my account at absa and let me know once done.