Hellopeter
Share Your Experience
OW
Olivia W

1 reviews | Active since Jun 2017

17 Jun 2017, 11:51

Shocking customer service!

<p>I need to obtain a missing month for a petrol statement with ABSA fleet. I emailed on Monday,(they claim to attend to your mail within 24 hours)</p> <p>I then followed up on Tuesday afternoon with another email.By Wednesday I still had not heard anything so I called them, they said the matter was going to be escalated and I would have feedback in an hour. Nothing.Thursday I called again, again I was told I would be contacted that day. It is now Saturday and no feedback at all. I didn't even get an apology for the delay from either one of ladies who attended to my call.</p>

0
Replies (7)
Absa
Absa's reply19 Jun 2017, 07:49
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please can you provide me with your ID or account number to enable me to log a formal complaint for you.

Regards

Claudette

Best regards,

OW
Olivia W's update19 Jun 2017, 13:02
Reviewer Update

The account is with my company medtronic-we use absa fleet mangagement.

Reference for my emails are aa58182e,

Absa
Absa's reply20 Jun 2017, 06:40
Official

Dear Customer

Thank you for your response.

Can you provide me with the account number to enable me to assist, I don't have excess to card systems and cannot use the reference numbers provided send details via private message.

Regards

Claudette

Best regards,

OW
Olivia W's update20 Jun 2017, 08:02
Reviewer Update

FMS account number is all I have 104350.

I called fleet services yesterday and was told i would be called back. This still has not happened.

Absa
Absa's reply20 Jun 2017, 09:20
Official

Dear Customer

Provide me with your ID number please that will help.

Regards

Claudette

Best regards,

OW
Olivia W's update20 Jun 2017, 10:01
Reviewer Update

***

OW
Olivia W's update20 Jun 2017, 10:03
Reviewer Update

***