Shocking customer service

<p>I received a SMS on the 21st of April informing me that i have a refund due to me as i have paid off my Pension Powered Home Loan. I immediately called the number provided to find out what i needed to do and sent through the relevant documnetation i.e. Copy of ID and Bank statement.</p> <p> </p> <p>Up until today i still have not received the refund. The last communication (after i called them) was that the refund has been processed and sent for approval, this was last week.</p> <p> </p> <p>Why bother telling me about the refund if you will give me the runaround when i am supposed to receive it?</p> <p> </p> <p>Pathetic!</p>