Shocking Call Center Service!!!!!

I have recently had a sim swap and as a result had my account blocked to ensure no ********** activity takes place. While I appreciate the safety precautions which have been put in place . I have never in my life struggled to get hold of a representative to assist with lifting the block.

I have now been on hold with your call center for over 30mins and still no answer, I hung up and tried a little later in the afternoon and still could not get hold of anyone. On my last and final attempt i managed to get hold of somebody who then said hello stating his name in a very ****led voice and kept silent after saying hello a few times the call was then cut!!

I am frustrated with the level of service and support ABSA provide there clients!!! This is not the first time I have had dismal service from ABSA and will now consider taking my services to a bank who is able to understand the needs and urgency of the clients!

Thanks for nothing ABSA!!!