Shocking behaviour from absa and it’s employees

Update on my post from July. I have managed to make process with my foreign bank regarding the funds the absa atm didn’t dispense. They advised me that they contacted absa twice already, something absa neglected to tell me. Over the last week I have grown more exhausted with the current situation absa has put me in, mostly because the two employees assigned to my case choose to no longer respond to my mails asking for relevant information. Shocking behaviour that I’ll no longer take part in. Please don’t send me another case number telling me you’re going to follow up, especially if it’s the two employees I’ve already dealt with.