Shocking Bad Service

I received a new card from Absa. I went to the branch to activate the card. After having to wait 40 minutes to be attended to, they eventually assisted me. I came home , only to get an sms to say that I have to visit the branch again since my card is blocked. I then called the ***** department which said that the branch was supposed to call them when I went to activate my card. J then called the branch who promised to resolve the issue and to call me as soon as that was done. They called me after 20 minutes to say it was sorted. Next, I tried to activate the Absa Banking App, this could not be done online or with telephonic assistance, I was told I must go into the branch. Next I tried to increase my ATM and transaction limit, this could also not be done over the phone since u was told that I did joy register for notify me and so I am not able to be assisted telephonically. I struggled for more than an hour to be assisted by someone on the phone just to set my limits. And before that I struggled for an hour just to get help with internet banking. And before that I waited 40 minutes to be assisted at the branch only to have to phone them again as they didn't do it properly...I am deeply disappointed at this service and the unfriendliness of the call centre agents..how can I consider moving banks if this is what I have to look forward to?