Shocking and unacceptable service delivery

The ***** investigation service at ABSA is shocking!

On 22 March 2019 an amount of R5000 went through on my account due to an ********** online transaction. Absa called to ask whether I initiated the transaction and my response was clear that it wasn't me. The consultant told me that it will take 5 to 7 days to receive feedback from Absa.

It is now almost 4 weeks (20 working days) from that date and I have not received any proper feedback from Absa. Every time I follow up, the only thing they tell me is that the investigation is in progress and someone will contact me shortly. This is my money, give it back!

The service is unacceptable. I am opening an account at another bank so long and are just waiting for Absa to refund my account, then I will close my Absa account. Will not recommend Absa to anyone I know.