Shocking after sales service - unfortunately this is the norm in SA

I signed up for Absa Activate car and home content insurance on 27/06/2024. The confirmation email contained 2 attachments which I could not download (file size zero kb) because they were probably not added correctly. I called the contact centre (***) to advise and have been pushed around ever since. It's like I'm dealing with Home Affairs or SARS!!! The menu options are simple enough but nobody seems to be able to assist me - either with resending the affected documents or confirming that my cover is in fact active. After about 15 calls and 2 logged tickets via mail, I got so gatvol that I asked for my cover be cancelled. When the agent transferred me to the "correct department" the call cut. ABSA tried to contact me once during this time (01/07/2024), I was in a meeting and unable to take the call. No further contact made. I need this problem sorted and I demand that my premium be credited back to my account. I have received nothing but bad service since signing up. In the 3yrs I've been with my previous provider, I didn't have to pick up the phone once to make contact with them. Their process was seemless. dealing with ABSA has been anything but. I expect a follow up and quick resolution ASAP else I'll be contacting the ombudsman for further assistance. This is ridiculous!