Shocking - ABSA deceased estate department

Absolutely terrible service from ABSA deceased estates department. I'm so happy that I don't bank with ABSA. My bank will never make me wait almost three weeks for a simple email response. I've set out everything in my mail, the deceased ID number, my ID number and a clear indication of my query. Nothing difficult. I get a response after two weeks asking me for the deceased ID number, which I have provided in my initial email, I rep**** once again providing the ID number with absolutely no response. My intial email was sent on 07 June 2023 and on 27 June 2023 (today) I still don't have an answer. It is absolutely rediculous and I feel sorry for your clients.