Shocking ABSA Customer Care

Item: Absa
Rating: 1
Author: Noel D

What appalling service once again, whether it is from business banking or Forex, this is absolutley shocking customer care or customer service. It took 3 emails over a period of 1 month to even receive a mail back from someone, they do not reply, contact or make any effort to sort out a query. 20 years + and ABSA judt dont care!!!! You never see or hear from anyone unless they are trying to sell you something, you are charged a fortune for everything but never ever will they offer a decent service for a long standing customer. Forex department is even worse, they charge you different rates due to lower values....does a longstanding customer that uses their services NOT deserve some sort of "special" customer care or decent rates???

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Replies (4)

Absa's replyOfficial

30 Jul 2018, 15:49

Dear Client

Thank you for bringing this matter to our attention. Kindly provide me with your ID number (send privately) in order for me to investigate the matter and provide feedback once the matter has been resolved.