Item: Absa
Rating: 1
Author: Sherri C

Absa's replyOfficial

10 Feb 2023, 10:20

Dear Sherri, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***1. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd

Best regards,

Absa's reply10 Feb 2023, 10:20

Official

Dear Sherri, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***1. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd

Best regards,

Absa's replyOfficial

10 Feb 2023, 10:36

Your concerns are very important to us and we sent you an email requesting you to please provide us with the transaction detail. The account number debited, the date of the transaction as well as the amount in dispute.

Best regards,

Absa's reply10 Feb 2023, 10:36

Official

Your concerns are very important to us and we sent you an email requesting you to please provide us with the transaction detail. The account number debited, the date of the transaction as well as the amount in dispute.

Best regards,

SC

Sherri C's updateReviewer Update

12 Feb 2023, 16:08

Here is the follow up from ABSA regarding my accounts etc. I have sent through all necessary documents 3 times already.. Affidavit, case number, and transaction details... I at a loss. I got an email from an agent saying he has taken up the case. I haven't heard from him, he sent an email telling me that he was dealing with my case. I am yet to here further updates. I had a lady who called me, saying she would call back. I attempted to phone her back, but the phone number just goes dead. I need to get hold of someone, but every where I turn I can't seem to contact ABSA. I am forced to wait for them to contact me. I would prefer that I could contact them. At this stage I am without money, without any working accounts. I'm beyond anxious. And worst.. I can't get to my local branch because they close at 3.30pm. I finish work at 4.30pm /5. Please can anyone help me out. Should I accept the loss and close all absa accounts, or what's another option? Please if anyone has has any advice please contact me by replying to this email.

SC

Sherri C's update12 Feb 2023, 16:08

Reviewer Update

Here is the follow up from ABSA regarding my accounts etc. I have sent through all necessary documents 3 times already.. Affidavit, case number, and transaction details... I at a loss. I got an email from an agent saying he has taken up the case. I haven't heard from him, he sent an email telling me that he was dealing with my case. I am yet to here further updates. I had a lady who called me, saying she would call back. I attempted to phone her back, but the phone number just goes dead. I need to get hold of someone, but every where I turn I can't seem to contact ABSA. I am forced to wait for them to contact me. I would prefer that I could contact them. At this stage I am without money, without any working accounts. I'm beyond anxious. And worst.. I can't get to my local branch because they close at 3.30pm. I finish work at 4.30pm /5. Please can anyone help me out. Should I accept the loss and close all absa accounts, or what's another option? Please if anyone has has any advice please contact me by replying to this email.

Absa's replyOfficial

13 Feb 2023, 16:21

Please be advised that the matter is receiving attention and our ***** Team is investigating the matter. We will provide you with an update or feedback by no later than the end of day 16/02/2023

Best regards,

Absa's reply13 Feb 2023, 16:21

Official

Please be advised that the matter is receiving attention and our ***** Team is investigating the matter. We will provide you with an update or feedback by no later than the end of day 16/02/2023

Best regards,

SHOCKING ABSA BANK...