RA
Rizqah A
1 reviews | Active since Nov 2012
24 Nov 2015, 11:18
Shocking
I still haven't received any feedback! I was contacted by someone in the complaints department and was told I would be contacted the same day it's a week later! The people working in the complaints department can't even get that right
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Replies (1)
Absa's replyOfficial
25 Nov 2015, 08:18Hello Riz140,
We apologise for the manner in which this matter was handled and for the inconvenience caused.
Regular feedback to our clients is a crucial aspect of our customer service and we will ensure that the matter is being addressed internally.
One of our resolution consultants will contact you and assist.
Regards,
The Virgin Money Team
We apologise for the manner in which this matter was handled and for the inconvenience caused.
Regular feedback to our clients is a crucial aspect of our customer service and we will ensure that the matter is being addressed internally.
One of our resolution consultants will contact you and assist.
Regards,
The Virgin Money Team
Best regards,
Absa's reply25 Nov 2015, 08:18
Official
Hello Riz140,
We apologise for the manner in which this matter was handled and for the inconvenience caused.
Regular feedback to our clients is a crucial aspect of our customer service and we will ensure that the matter is being addressed internally.
One of our resolution consultants will contact you and assist.
Regards,
The Virgin Money Team
We apologise for the manner in which this matter was handled and for the inconvenience caused.
Regular feedback to our clients is a crucial aspect of our customer service and we will ensure that the matter is being addressed internally.
One of our resolution consultants will contact you and assist.
Regards,
The Virgin Money Team
Best regards,