DO
Daniela O
1 reviews | Active since Feb 2013
10 Sept 2015, 09:23
shocking
Good day,<br> <br> Maybe someone can help me considering calling numerous times doesn't help you and then the final person you get through tells you not to swear. **** anyone off enough and they will swear. Last month I contacted Virgin money to update my details and give me there direct banking details so I can make additional payments on my credit card over and about the debit orders. the call center agent assured me my details were updated and I would now receive statements via email. I have called 4 times after that as I was blocked from online banking and wanted to reset my password therefore while speaking to 4 different people I had to confirm my details and every single one of them said they are correct but today when i confirm details like my address and email these were all wrong. this is flippen shocking??? where is the security in that. Please get someone senior to call me and sort this out before the end of the day. I'm not waiting any longer and Im tired of half ass service especially from a credit card company!!!! its a joke!!!!
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Absa's replyOfficial
10 Sept 2015, 10:04Hello ddo1302,
We thank you for bringing this matter to our attention as we take great pride in the quality of customer service offered to our clients as this is a crucial aspect of our business that we take very seriously.
Be assured that this is being dealt with internally as this does not give a true reflection of what we stand for.
We will also send an email with the confirmation with everything that was discussed telephonically today.
Regards,
The Virgin Money Team.
We thank you for bringing this matter to our attention as we take great pride in the quality of customer service offered to our clients as this is a crucial aspect of our business that we take very seriously.
Be assured that this is being dealt with internally as this does not give a true reflection of what we stand for.
We will also send an email with the confirmation with everything that was discussed telephonically today.
Regards,
The Virgin Money Team.
Best regards,
Absa's reply10 Sept 2015, 10:04
Official
Hello ddo1302,
We thank you for bringing this matter to our attention as we take great pride in the quality of customer service offered to our clients as this is a crucial aspect of our business that we take very seriously.
Be assured that this is being dealt with internally as this does not give a true reflection of what we stand for.
We will also send an email with the confirmation with everything that was discussed telephonically today.
Regards,
The Virgin Money Team.
We thank you for bringing this matter to our attention as we take great pride in the quality of customer service offered to our clients as this is a crucial aspect of our business that we take very seriously.
Be assured that this is being dealt with internally as this does not give a true reflection of what we stand for.
We will also send an email with the confirmation with everything that was discussed telephonically today.
Regards,
The Virgin Money Team.
Best regards,