TG
Tracy G
1 reviews | Active since Oct 2019
06 Nov 2019, 09:18
Shocked Service from Absa
I am SHOCKED that I am waiting for R410-00 airtime and data that I purchased 11 days ago. Absa had technical issues on the day I purchased my data (26 October 2019) - and even though I have complained through the Complaints Department and sent my query to Table View Absa Bank - I am still without the data and airtime I purchased. The money is out my account - cannot be refunded to me - I am told - but I am without data/airtime STILL. I have been with Absa for the last 30 years - and this is how I am treated. FNB I am ready to move my account over - when this debacle is over. Shocking Service Absa!!
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Absa's replyOfficial
06 Nov 2019, 23:29Dear Tracy Thank you for bringing this unfortunate incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply06 Nov 2019, 23:29
Official
Dear Tracy Thank you for bringing this unfortunate incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management