Shocked beyond words

I am sitting here at your branch for almost an hour the bank in empty there is currently 2 customers - I have been told that I can only be assisted by one of two consultants one of which is busy and the other is no where to be seen. My lunch hour has gone by 2 customers during eating have literally walked out as there has been no one to help - a host who is meant to be at the host table is seated at a desk an screams and calls to a client who had just walked in as she is very engrossed in her conversation with the other guy assisting the customer laughing away loud as ever - is this what I pay a rate of premium banking to receive and witness - I am still waiting and feel as if I am watching a movie lunch break is up yet I have not been attempted - this is shocking the least I could say is I am appalled ? by the lack of unprofessional behavior and no care attitude - a transaction which would possibly take me literally 5 mins has made me sit and wait perhaps 1hour 30 mins while I sit and watch the absa pavilion staff chat cause only 1 staff member in the entire bank is qualified to assist - I really would like this matter to be taken up to the group CEO further receive confirmation and acknowledge of this complain Extremely disappointed