XP
Xandre P

1 reviews | Active since Nov 2013

02 Nov 2018, 13:39

****ty service from AB****

I purchase food from Burger King last night on the app. The transaction went off my ABSA account but there but Burger King's system was faulty and it bombed out and they would not give my food to me. I phone ABSA today to reverse the transaction which is still in the uncleared status. Now I'm told I have to have permission in the form of a letter from berger king to be able to get my funds reversed into my account. What disgusting service.

0
Replies (3)
XP
Xandre P's update02 Nov 2018, 13:42
Reviewer Update
Isn't it so Ironic that the corporate clients are always protected at the expense off there clients that keep there doors open?
Absa
Absa's reply02 Nov 2018, 14:59
Official

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

Absa
Absa's reply05 Nov 2018, 13:37
Official
Good day Mrs Du Plessis,
I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details. 


Best regards,