MO
Marsilda O

1 reviews | Active since May 2018

19 May 2018, 10:59

****TY ABSA VEHICLE FINANCE CALL CENTRE

HONESTLY!!! HOW MANY TIMES DO I NEED TO EMAIL PROOF OF INSURANCE TO ONE COMPANY!!!!

Last year November ABSA decided that they are going to add insurance just because to my monthly payment on my vehicle. I have emailed my proof of insurance by outsurance multiple times have resend the same F******ing email when they callled. I then decided to switch insurances deciding maybe that was it!

Emailed the proof of insurance again and still they are calling saying i am behind. Eventually i just got gatvol and told them to go and search for all my freaking emails i have send i REFUSE TO SEND THIS AGAIN. This month i received and sms saying the issue was resolved.

LOW AND BEHOLD today i received another PHONE CALL. The guy didnt even want to listen eventually I lost my **** and told him to listen to me and he just said he refuses then dropped the phone!!!

ABSA HAS THE WORST CALL CENTRE AGENTS AND ATTITUDE ON THE PLANET. AND WHOM EVER READS THEIR EMAILS NEEDS TO GET FIRED!!!!

BAD SERVICE BAD ATTITUDE BAD ORGANIZATIONAL S****S BAD BAD BAD!!!

STOP PHONING ME AND SHORT YOUR **** OUT

0
Replies (1)
Absa
Absa's reply21 May 2018, 14:41
Official

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd