****tiest service ever!!!Better chances of getting an RDP house than getting service @ Absa maponya mall

Money is missing after sending someone a cashsend...one of the consultants tells the receiver to go Pep Stores to retrieve the cash????!!!! The receiver talks to another consultant (who's actually the suspect) & she tells the receiver that I as the sender must be physically there as as the sender as there's nothing she's going to discuss with the receiver...first time I hear such hogwash!!!!The receiver has been @ that helpless & useless branch for more than 2 hours seeking assistance.The manager was not available to assist in any way or form (he's busy with interviews...obviously seeking more recruits to pinch our monies) and I guess he has never heard of delegation right.This was the ****tiest service I have seen in my life @ Absa Maponya Mall...this branch is good as dead or non-existent!!! Have been with Absa since 2006 & this is the type of service I get???? See me now...see me now at this ****ty branch...will even consider moving my account to another bank. You call...no one hears the phone ringing for more than an hour!!! Geez I'm really disgusted!!!