Sharon Khumalo and all the others at absa non resident hub can't do their job

The worst experience in my life. I am in Australia and had to send the will, death certificate and all the other documents requested over and over. They are the worst company to work with ever. I had to talk to different people each time, that does not have a clue what they do and does not make a file of all the documents send to them at all. In a very emotional time in our life, it was one of the worst experiences in my life. Loosing a mother, a mother in law and a grandmother, that had all her affairs in order, to let us struggle by people that doesn't now how to do their job, was just and still is a horrible experience. We had money laid into Absa for six months. We asked how much interest we will receive (it is a bank after all). We were informed that we applies for the wrong account, which we were not informed of when we app****. I have send email after email to Sharon Khumalo and I am just ignored and not answered at all.