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Amy R

1 reviews | Active since Jun 2025

23 Mar 2024, 11:46

SHARON IS RUDE

If I could give - stars I would. I received the most disgusting service at the Lambton Court branch. Sharon was rude from the moment I sat down. Belittling me and laughing when I was asking questions regarding getting a loan. She was the most unhelpful, disrespectful human being I have ever met. I was so angry with the fact that she was laughing in my face while I was asking her to assist and advise me as I informed her my home loan is with Absa and she just kept making rude remarks and saying no she won't help with this or that while I kept asking her for any possible solution and she eventually laughed again in my face and said "you don't want a loan you aren't serious" because I left my ID even though I offered her my ID number or a picture of it as I didn't have it with me. Who is she to decide what I want or need? I came with a friendly attitude to ask for assistance from a bank that I now want nothing to do with. I genuinely hope this branch gets rid of her or teaches her basic human decency towards clients and potential clients.

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Replies (1)
Absa
Absa's reply25 Mar 2024, 09:32
Official
Dear Amy Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***7. RegardsPravesh BejayCustomer Value Management

Best regards,