CJ
Charline J

1 reviews | Active since Apr 2022

07 Mar 2023, 10:20

SHARING CONFIDENTIAL INFORMATION WITH 3RD PARTIES

My bank statements were email to Mr Whiteboy without my consent. This is confidential and sensitive information and were shared with a 3rd party. I emailed Absa bank on the 1st of March and did not receive a response to date. I would like to escalate this to the POPI Act Complaints Department as well as the Ombudsman. Mr Whiteboy could see all my transactions. I am so disappointed and worried that my personal information are not in a safe space.

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Replies (1)
Absa
Absa's reply07 Mar 2023, 10:27
Official
Dear Charline Jantjies

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is  C-***2  Kind regards,Group Customer Care
Vanessa Crowe