Shameless, conniving, dirty rogues

This disgusting bank has the audacity of lying brazenly ALL the time. They say they received all documents, then they say they didn't so we send whatever they ask for for the 4th time. Then they say they got everything. Then they again LIE that they don't have the documents. Why are they playing games with pensioners? Obviously because they want to frustrate us and ***** the money they owe to us. MY MONEY. They are making it so difficult that they are refusing to pay. The last lady said that she can't help me to process the money payment. I asked for her supervisor. She promised he will phone back. He NEVER DID! Aren't you'll shameless, disgusting *******??? The arrogant and lazy woman who called me is Thabisi, a **** and fool who can't have patience to wait for us to pick up the call. Instead she sends a message that she can't get hold of me. One ring and she cuts it before I can pick up the phone. Lazy employees.