Shameful treatment of the poor by ABSA

I signed a contract with ABSA Bank for 7 years for a vehicle in 2016 and because I couldn't afford to pay few months while under administration they now want to repossess my vehicle even though I am paying extra instalment and had made a payment of R15K to cover the amount in areas they say I need to settle the whole car, in this pandemic all ABSA is thinking about is themselves even though they keep saying they are a BANK for people. I signed a 7 year contract with them because I can not afford to buy the car in full and yet now they say I must pay it in full and pay their lawyers as well Hammond Pole Attorneys. ABSA's ill treatment for the poor is disgusting and shameful

Response from ABSA regarding my first complain

Group Customer Care Social Media to me 3 hours agoDetails Good day Ms Mpitso

We refer to your complaint posted on Hellopeter

Thank you for bringing this matter to our attention, your complaint reference number is C-***1.

The matter was referred to our Vehicle Finance Collections department for investigation and feedback. They advised as follows:

Due to the status of your account a court order was issued on 21 February 2020.

A Warrant of delivery was issued on 04 March 2020.

We attached herewith a copy of your account statement which reflects the status and arrears and payments made on your account.

Based on the state your account you are requested to pay the full balance and legal fees on the account.

We extend our unconditional apology for the inconvenience caused as this is not aligned to Absa banks service theme of customer centricity.

Trust you find the above in order and confirm we are closing our file herein.

Regards,

Rezona Louw

Specialist Case Manager: Social Media Customer Value Management: Customer Care

I am disgusted with ABSA and their hound dogs Hammond Pole Attorneys