Shameful service received by ABSA.

Case No. ASZA-2***2 On the 6th of September I was *****elently debited for a couple of thousand rand and received the text message on my cellphone regarding this banking activity. I proceeded to immediately contact ABSA to notify them of this and they stopped my card with immediate effect. All the debits at this time showed "unauthorised". On the 8th all of these ********** debits was deducted from my account. I proceeded to phone ABSA and was instructed that I needed an affidavit before they could commence with my case. I then forwarded them my affidavit and after one week of no communication I phoned them again to enquire when these funds will be put back to my account. I was told that an investigator called Cedric still needs to interview me and he did actually phone me the same day to do the interview. I was then told by him that my case would be resolved the following Wednesday. After that Cedric and my case went quiet. I proceeded to follow up on numerous occasions, even sent emails to them and after close to a month and a half later Im still informed that Cedric needs to do a interview with me. Now my concern here is that I can afford to lose a couple of thousand rand but what of the families that are really in dire need of their ****** funds and their financial institution refuses to assist them out of no fault of their own. You be the judge if you would like to have backing like that. This thread will be updated until this case is resolved.