SHAME ON YOU ABSA HOME INSURANCE!

Our house caught fire on 23 November 2015, the main bedroom is completely destroyed. With all the smoke damage the whole house has been affected. Black walls and black ceilings, clothes, appliances, etc. all damaged. We contacted ABSA Home Insurance on 23 November to advise them of this, to put a claim in. The assessor came through to see the damage on 24 November. She advised that contractors will only be available to come and quote on 26 November, which was Thursday, as they were not available to come out due to hail damage claims. It is now three weeks later and the bank has not done anything. We have to keep following up as no one contacts us with updates, including the assessor. THIS IS ABSOLUTELY TERRIBLE SERVICE! You would think that an Insurance Company would want to assist with getting their client's home fixed as soon as possible and be empathetic towards their traumatic experience. This, however, is NOT the case. Clearly they are only interested in getting their money monthly! Staff members are unconcerned when taking our calls, as they have somewhere warm and cozy to stay, unlike their one client, who is sleeping in a smoke-filled home that was ravaged by fire!