BS
Benno S
1 reviews | Active since May 2013
18 Dec 2023, 17:39
Shame on you absa
ABSA Vehicle finance decided that they will debit me early this month. Apparently I had an option to opt out, however as someone who never reads sms's, I never saw this.
As I see it, I have a contract with ABSA to pay them on x date, how can they just change this without me opting-in?
This should be a choice not forced.
Shame on you ABSA
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Absa's replyOfficial
19 Dec 2023, 09:24Dear Benno
Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email.
The reference number for your complaint is C-***1.
Regards
Pravesh Bejay
Customer Value Management
Absa's reply19 Dec 2023, 09:24
Official
Dear Benno
Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email.
The reference number for your complaint is C-***1.
Regards
Pravesh Bejay
Customer Value Management