Shame on you ABSA!!

I am so furious. My father has been paying his funeral policy for years and now that he has passed on, we need a letter of authority to get the money. ABSA is so insensitive. They take your money every month but time to pay out the family must suffer and run around for money because THEY open policies without telling the customer that a beneficiary is required. I don't kbow how they expect a dead man to collect his own funeral policy. Shame on you for making my mother cry herself to sleep because she has to run around for money to bury my father!.